Frequently Asked Questions (FAQ)

1. What is the processing time for my order? 

Processing takes between 7-14 business days. Please note that weekends and holidays are not included in the processing time. Keep an eye out for your tracking number, which will be sent to you via email or text message once your order ships.

2. How long does shipping take?

Standard Shipping via USPS: 5-7 business days Priority Shipping via USPS: 3-4 business days Please ensure your shipping address is accurate, including apartment numbers and building names if applicable, to ensure timely delivery. 

3. How can I ensure my shipping address is correct?

Triple-check your address to ensure accuracy. If you're in a townhouse or apartment, include the apartment number and building name. The delivery must be clear for timely receipt.

4. What if I’m paying in installments through Shop Pay or Klarna?

Make sure you enter the correct card details, including the card number and CVV, when paying via Shop Pay or Klarna. Incorrect information may delay or prevent your order from being processed.

5. What happens after USPS picks up my package?

Once USPS picks up your package, it is in their hands to ensure it reaches the correct destination. Fhotogenic Hair is not responsible for any issues that arise during USPS delivery.

6. Do you offer pick-up options for Atlanta customers?

Yes! If you live in Atlanta and prefer not to wait for shipping, you can arrange a pick-up. Please text our business number with your preferred time, date, and location. There will be an additional $30 charge for this service.

 7. What should I do if my package is lost or stolen?

Fhotogenic Hair is not responsible for lost or stolen packages. This includes issues arising from incorrect address entries or theft. If the package is returned to us, we will reship it to you, but you will be required to cover the additional shipping cost.

8. Can I get a refund or return my order?

Unfortunately, we do not offer refunds or returns. All sales are final due to the personal nature of our products. Please review your order carefully before completing the purchase. For maintenance tips, refer to the Hair Care page to keep your hair extensions in optimal condition.

9. Are there any other important notes I should be aware of?

By placing an order on our website, you agree to all the terms and conditions listed in our policies. Please read them carefully before making your purchase. If you have any additional questions, feel free to reach out to us via email or phone!